We all take different approaches to problem-solving—with varying levels of success. Although there’s no single, best approach, using a problem-solving framework can improve your results. In this course, you’ll learn a five-step approach to overcoming problems.
Virtual teams are growing in popularity since many companies continue to grow and expand in different areas. But sometimes learning to manage a team that we can’t physically see every day can be difficult. When we learn how to manage our local teams, as well as our virtual teams, we can form a group that works together to increase productivity and provides a new perspective on any project.
Welcome to the Public Speaking workshop. According to a survey by the Sunday Times of London, 41% of people list public speaking as their biggest fear. Forget small spaces, darkness, and spiders – standing up in front of a crowd and talking is far more terrifying for most people.
Module 1: Getting Started Workshop Objectives Module 2: Preparing for Change Defining your Strategy Defining your Strategy Can’t Building the Team Case Study Module 3: Identifying the WIFM What’s in it for Me? Building Support Case Study Module 4: Understanding Change Influences on Change Common Reactions to Change Tools to Help the Change Process CaseChange Management
Module 1: Getting Started Workshop Objectives Module 2: What is Customer Service? Support vs. Service Who Participates? Metrics Trends Case Study Module 3: Challenges Customer Challenges Crisis Ticket Backlogs End Relationship with Customers Case Study Module 4: Email Formal yet Conservational Style Scripted yet Authentic Explain Information Carefully Results Case Study Module 5: SMS ConvenienceCustomer Support
Module 1: Getting Started Workshop Objectives Module 2: Identifying Hazards and Results What is a Hazard? What is a Risk? Consult with Employees Likelihood Sale Case Study Module 3: Seeking Out Problems Before They Happen (I) Unique to Your Business Walk Around Long Term and Short Term Common Issues Case Study Module 4: Seeking OutRisk Assessment and Management
Call Center Training will lower costs as it can reduce turnover. Participants will learn the skills to improve productivity and performance. This will produce a positive environment throughout the company and help influence the organization as a whole. Evaluating metrics and coaching are also used to make sure the participants are reaching their potential, and to keep their skill-set at a high level.
The term “high performance teams” has become a frequently used buzzword. It is easy to talk about high performance teams, but what are they, how are they formed, and what benefits do they provide? The material in this guide will help you find the answers to these questions and develop your own high-performance teams.
Your employees are a vital part of the success of your business. Finding the best employees for each position requires strong recruitment strategies. Top talent will not always find you. You must seek out people to fill the positions that you have open. Recruiting the most qualified candidates will ensure that your employees keep your company running smoothly.
Welcome to the Employee Motivation workshop. Employee Motivation is becoming ever more important in the workplace as time goes on, and everyone agrees that a motivated workforce is far more likely to be a successful workforce. The happier and more professional an employee is, the better the results they will deliver for you.
