1. Information We Collect:
We collect two types of information from users: Personal Information and Non-Personal Information:

Request Made Within 7 Days: Refund requests must be made within 7 days of the purchase date. Requests made after this      period will not be considered.

Unopened Courses: Refunds are only eligible for courses that have not been accessed or started. If you’ve started or      completed a course, you are not eligible for a refund.

Technical Issues: If you face significant technical difficulties that prevent access to the course content, you may be eligible      for a refund. Please ensure that you've followed all troubleshooting steps first.

Course Not as Described: If the course content significantly differs from what was described on our website, you may be      eligible for a refund. This includes missing course modules or errors in the content that hinder your learning experience.

Payment or Billing Errors: If there is an issue with your billing or payment method that resulted in an accidental double      charge or error, you may be eligible for a refund.

Refunds will only be processed if the above criteria are met, and the refund request is submitted within 7 days of purchase.

2. Non-Refundable Cases:
The following situations are non-refundable:

Course Completion: If the course has been completed or the majority of course content has been accessed.

Change of Mind: If you simply change your mind or no longer wish to continue the course.

Partial Access: If you have accessed part of the course or downloaded materials, you are not eligible for a refund.

Promotional Discounts: Courses purchased with a promotional discount or through special offers may not be eligible for a      refund unless specifically stated in the offer.

Free Trials: If the course was purchased during a free trial period, no refunds will be provided after the trial ends.

3.Refund Process:
To request a refund, please follow these steps:

Contact Support: Reach out to our support team at [Insert Contact Email] within 7 days of purchase with the subject Refund      Request.

Provide Necessary Information: Include the order number, course name, and a clear explanation of why you are requesting      a refund. If there are any technical issues or billing errors, please provide details of the issue.

Review of Request: Our support team will review your request. You will be contacted within 5 business days with a      decision.Refunds will be processed via the original payment method. Please note that depending on your payment provider,      it may take 5-10 business days for the refund to appear in your account.

4. Course Cancellation:

In the rare event that Alsager Academy cancels a course, you will be entitled to a full refund or a credit for another course of equal value, at your discretion.

5. Cookies and Tracking Technologies:
Alsager Academy uses cookies and similar tracking technologies to improve your user experience. Cookies help us track your activity on our platform and enhance functionality, such as remembering your login details and preferences. You can control cookie settings through your browser, but disabling cookies may affect your ability to use some features of our platform.

6. Subscription Refunds:
For subscription-based services, a 7-day money-back guarantee is offered. If you are not satisfied with your subscription during the first 7 days, you may request a full refund. After the 7-day period, no refunds will be issued for subscription fees.

7.Changes to the Refund Policy:
Alsager Academy reserves the right to modify or update this Refund Policy at any time. If any changes are made, the updated policy will be posted on our website with a new "Effective Date.

14. Contact Information:
If you have any questions or concerns regarding these Terms and Conditions, please contact us at:

Email: info@alsager.local

Phone: [Insert Contact Phone Number]

Address: [Insert Physical Address]