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Workplace Essentials
Workplace Essentials
Safety In The Workplace
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Safety In The Workplace
Module 1: Getting Started Workshop Objectives Module 2: An Overview Work Safety and Legislations Roles & Duties Safety Planning Case Study Modu...
Intermediate
1 Lectures
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Free
Workplace Essentials
Business Acumen
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Business Acumen
Module 1: Getting Started Workshop Objectives Module 2: Seeing the Big Picture Short and Long term Interactions Recognize Growth Opportunities Mind...
Intermediate
1 Lectures
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Workplace Essentials
Business Ethics
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Business Ethics
Module 1: Getting Started Workshop Objectives Module 2: What is Ethics? Business Continuity Succession Planning Case Study Module 3: Implementing E...
Intermediate
1 Lectures
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Workplace Essentials
Change Management
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Change Management
Module 1: Getting Started Workshop Objectives Module 2: Preparing for Change Defining your Strategy Defining your Strategy Can’t Building the Team ...
Intermediate
1 Lectures
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Conflict Resolution
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Conflict Resolution
Module 1: Getting Started Workshop Objectives Module 2: An Introduction to Conflict Resolution What is Conflict? What is Conflict Resolution? Under...
Intermediate
1 Lectures
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Customer Service
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Customer Service
Module 1: Getting Started Workshop Objectives Module 2 Who We Are and What We Do Who are Customers? What is Customer Service? Who are Customer Serv...
Intermediate
1 Lectures
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Workplace Essentials
Customer Support
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Customer Support
Module 1: Getting Started Workshop Objectives Module 2: What is Customer Service? Support vs. Service Who Participates? Metrics Trends Case Study M...
Intermediate
1 Lectures
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Workplace Essentials
Developing Corporate Behaviour
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Developing Corporate Behaviour
Module 1: Getting Started Workshop Objectives Module 2: The Science of Behavior What is Behavior? Psychology Sociology Anthropology Case study Modu...
Intermediate
1 Lectures
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Workplace Essentials
Handling a Difficult Customer
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Handling a Difficult Customer
Module 1: Getting Started Workshop Objectives Module 2: The Right Attitude Starts with You Be Grateful Make Gratitude a Habit Keep your Body Health...
Intermediate
1 Lectures
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