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Civility In The Workplace

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Module 1: Getting Started

  • Workshop Objectives

Module 2: Introduction

  • What is Uncivil Behavior?
  • Three Reasons Why You Should Be Civil
  • Dealing with Difficult Personalities
  • Cost and Rewards
  • Case Study

Knowledge Check Questions

  • Which of the following behaviors can be considered uncivil?
  • Which of the following is not true about civility?
  • True or False: If you are good at what you do, civility does not matter.
  • Which of the following is a good reason to practice civility?
  • True or False: The best way to treat a co-worker is with absolute honesty, regardless of their feelings.
  • What does this statement mean: “Civility sets the tone for a positive workplace”?

Module 3: Effective Work Etiquette

  • Greetings
  • Respect
  • Involvement
  • Being Politically Correct
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Course details
Lectures 1
Level Intermediate

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