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Customer Service Fundamentals

This course will zero in on the fundamentals of customer service. You’ll learn how customer service impacts a business, how ... Show more
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Fundamentals

  1. What Is Customer Service and Why Does It Matter?
  2. Balancing Personable and Professional Customer Service
  3. Meeting and Exceeding Customer Expectations
  4. Summary
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Course details
Lectures 1
Level Intermediate

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