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Cultural Sensitivity in Customer Service

In this course, explore the benefits of cultural sensitivity and get practical tools to excel in cross-cultural communication and customer ... Show more
Instructor
admin
Category
Human Resources
  • Description
  • Curriculum
  • Reviews

Introduction

  1. Course Introduction
  2. Why Cultural Sensitivity Matters in Customer Service

Models to Help Understanding

  1. Introduction: Exceptional Customer Service Across Cultures
  2. Emotion
  3. Building Trust
  4. Decision-Making
  5. Persuasion
  6. Time
  7. Section Check In

Communication Methods

  1. Communicating With Cross-Cultural Customers
  2. Verbal and Written Communication
  3. Nonverbal Communication
  4. Section Check In

Confronting Bias

  1. Confronting Cultural Bias in Customer Service

Course Summary

  1. Summary
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Get course $22
One Time Payment Available in this plans: Monthly Plan $17/Month Annual Plan $143/Year
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Course details
Lectures 1
Level Intermediate
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