1.1. Business Etiquette
1.2. Getting Started
1.3. Workshop Objectives
1.4. Etiquette Defined
1.5. The Importance of Business Etiquette
1.6. Case Study
1.7. Creating an Effective Introduction
1.8. Making a Great First Impression
1.9. Minimizing Nervousness
1.10. Using Business Cards Effectively
1.11. Remembering Names
1.12. Case Study
1.13. The Three-Step Process
1.14. The Four Levels of Conversation
1.15. Case Study
1.16. Understanding Your Place Setting