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A Manager's Guide to Resolving Team Conflict

In this course, you’ll learn why conflict happens, common ways people react to conflict, and how to turn workplace disagreements ... Show more
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Fundamentals

  1. Rethinking the Role of Conflict at Work
  2. Understanding Why Conflict Happens

Common Ways We Respond to Conflict

  1. Assess Your Approach
  2. Approach #1: Avoid
  3. Approach #2: Appease
  4. Approach #3: Compete
  5. Approach #4: Bargain
  6. Approach #5: Collaborate
  7. Which Approach Is Best?

Resolving Conflict Effectively

  1. Steps to Mediating Conflict Between Employees
  2. What to Do When Conflict Turns Into Abuse
  3. How to Respond to an Angry Employee

Conclusion

  1. Do’s and Don’ts
  2. Summary
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Course details
Lectures 1
Level Intermediate

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