Refund Policy for Corporate Learning Online
At Corporate Learning Online, we are committed to providing quality learning experiences. However, we understand that certain situations may require refunds. Please read this policy carefully to understand your eligibility and the process for requesting a refund.
1. Eligibility for Refunds
To be eligible for a refund, the following conditions must be met:
- Request Made Within 7 Days: Refund requests must be made within 7 days of the purchase date. Requests made after this period will not be considered.
- Unopened Courses: Refunds are only eligible for courses that have not been accessed or started. If you’ve started or completed a course, you are not eligible for a refund.
- Technical Issues: Significant technical difficulties preventing access to course content may qualify for a refund, provided troubleshooting steps have been followed.
- Course Not as Described: Refunds are available if the course content significantly differs from its description on our website (e.g., missing modules or significant errors).
- Payment or Billing Errors: Issues such as accidental double charges or billing errors may qualify for a refund.
Refund requests must be submitted within 7 days of purchase to be considered.
2. Non-Refundable Cases
Refunds are not provided under the following circumstances:
- Course Completion: Refunds are not available for completed courses or if the majority of the content has been accessed.
- Change of Mind: Refunds are not granted for personal decisions to discontinue the course.
- Partial Access: Accessing part of the course or downloading materials disqualifies you from a refund.
- Promotional Discounts: Courses purchased with discounts or during special offers may not qualify for a refund unless stated otherwise.
- Free Trials: Refunds are not available for courses purchased during or after a free trial period.
3. Refund Process
To request a refund, please follow these steps:
- Contact Support: Email our support team at info@corporatelearning.online with the subject line “Refund Request.”
- Provide Necessary Information: Include your order number, course name, and a detailed explanation of the reason for your refund request. For technical or billing issues, provide additional details.
- Review of Request: Our support team will review your request and respond within 5 business days with a decision.
Refunds will be processed via the original payment method. Depending on your payment provider, it may take 5-10 business days for the refund to reflect in your account.
4. Course Cancellation
If Corporate Learning Online cancels a course, you are entitled to a full refund or a credit toward another course of equal value.
5. Subscription Refunds
For subscription-based services, we offer a 7-day money-back guarantee. If you are unsatisfied with your subscription within the first 7 days, you may request a full refund. After this period, no refunds will be issued for subscription fees.
6. Changes to the Refund Policy
Corporate Learning Online reserves the right to modify this Refund Policy at any time. Updates will be posted on our website with a revised “Effective Date.”
7. Contact Information
If you have questions or concerns about this Refund Policy, please contact us:
Address: Canal View Sector 3, Canal View, Gujranwala, Punjab, Pakistan
Email: info@corporatelearning.online
Phone: +92 312 7432346
