Supervising Others

Introduction:

• Course Objectives

Module 1:

• Setting Expectations

• Defining the Requirements

• Identifying Opportunities for Improvement and Growth

• Setting Verbal Expectations

• Putting Expectations in Writing

• Knowledge Check

Module 2:

• Setting Goals

• Understanding Cascading Goals

• The SMART Way

• The Three P’s

• Helping Others Set Goals

• Knowledge Check

Module 3:

• Assigning Work

• General Principles

• The Dictatorial Approach

• The Apple-Picking Approach

• The Collaborative Approach

• Knowledge Check

Module 4:

• Degrees of Delegation

• Level One: Complete Supervision

• Level Two: Partial Supervision

• Level Three: Complete Independence

• Knowledge Check

Module 5:

• Implementing Delegation

• Deciding to Delegate

• To Whom Should You Delegate?

• Providing Instructions

• Monitoring the Results

• Troubleshooting Delegation

• Knowledge Check

Module 6:

• Providing Feedback

• Characteristics of Good Feedback

• Feedback Delivery Tools

• Informal Feedback

• Formal Feedback

• Knowledge Check

Module 7:

• Managing Your Time

• The 80/20 Rule

• The Urgent/Important Matrix

• Using a Productivity Journal

• Using Routines and Rituals to Simplify Your Workday

• Knowledge Check

Module 8:

• Resolving Conflict

• Using a Conflict Resolution Process

• Maintaining Fairness

• Seeking Help From Within the Team

• Seeking Help from Outside the Team

• Knowledge Check

Module 9:

• Ten Tips for Special Situations

• What to Do If You’ve Been Promoted From Within the Team

• What To Do If You’re Leading a Brand New Team

• What to Do if You’re Taking on an Established Team

• Knowledge Check

Module 10:

• A Survival Guide for the New Supervisor

• Ask the Right Questions of the Right People

• Go to Gemba

• Keep Learning!

• Knowledge Check