Handling a Difficult Customer

Module 1:

• Getting Started
• Workshop Objectives

Module 2:

• The Right Attitude Starts with You
• Be Grateful
• Make Gratitude a Habit
• Keep your Body Healthy
• Invoke Inner peace
• Case Study

Module 3:

• Communication
• Ways we Communicate
• Improving Nonverbal Communication
• Listening
• Openness and Honesty
• Case Study

Module 4:

• Teamwork
• Identifying Capabilities
• Get into Your Role
• Learn the Whole Process
• The Power of Flow
• Case Study

Module 5:

• Problem-Solving
• Define The Problem
• Generate Alternative Solutions
• Evaluate The Plans
• Implementation and Re-Evaluation
• Case Study

Module 6:

• Time Management
• The Art of Scheduling
• Prioritizing
• Managing Distractions
• The Multitasking Myth
• Case Study

Module 7:

• Attitude and Work Ethic
• What are You Working For?
• Caring for Others vs Caring for Self
• Building Trust
• Work Is Its Own Reward
• Case Study

Module 8:

• Adaptability/Flexibility
• Getting Over The Good Old Days Syndrome
• Changing to Manage Process
• Changing to Manage People
• Showing You’re Worth Your Weight
• Case Study

Module 9:

• Self-Confidence (Owing It)
• Confident Traits
• Self Questionnaire
• Surefire Self-Confidence Building Tactics
• Build Up Others
• Case Study

Module 10:

• Ability To Learn From
• Wow, You Mean I’m Not Perfect?
• Listen with an Open Mind
• Analyze and Learn
• Clear The Air
• Case Study

Module 11:

• Networking
• Redefined Need
• Identifying Other’s Interest
• Reach out
• When to Back Off
• Case Study

Module 12:

• Wrapping Up