Handling a Difficult Customer

At first glance, handling a difficult customer seems like a thankless job.

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Module 1:

  • Getting Started
  • Workshop Objectives

Module 2:

  • The Right Attitude Starts with You
  • Be Grateful
  • Make Gratitude a Habit
  • Keep your Body Healthy
  • Invoke Inner peace
  • Case Study

Module 3:

  • Communication
  • Ways we Communicate
  • Improving Nonverbal Communication
  • Listening
  • Openness and Honesty
  • Case Study

Module 4:

  • Teamwork
  • Identifying Capabilities
  • Get into Your Role
  • Learn the Whole Process
  • The Power of Flow
  • Case Study

Module 5:

  • Problem-Solving
  • Define The Problem
  • Generate Alternative Solutions
  • Evaluate The Plans
  • Implementation and Re-Evaluation
  • Case Study

Module 6:

  • Time Management
  • The Art of Scheduling
  • Prioritizing
  • Managing Distractions
  • The Multitasking Myth
  • Case Study

Module 7:

  • Attitude and Work Ethic
  • What are You Working For?
  • Caring for Others vs Caring for Self
  • Building Trust
  • Work Is Its Own Reward
  • Case Study

Module 8:

  • Adaptability/Flexibility
  • Getting Over The Good Old Days Syndrome
  • Changing to Manage Process
  • Changing to Manage People
  • Showing You’re Worth Your Weight
  • Case Study

Module 9:

  • Self-Confidence (Owing It)
  • Confident Traits
  • Self Questionnaire
  • Surefire Self-Confidence Building Tactics
  • Build Up Others
  • Case Study

Module 10:

  • Ability To Learn From
  • Wow, You Mean I’m Not Perfect?
  • Listen with an Open Mind
  • Analyze and Learn
  • Clear The Air
  • Case Study

Module 11:

  • Networking
  • Redefined Need
  • Identifying Other’s Interest
  • Reach out
  • When to Back Off
  • Case Study

Module 12:

  • Wrapping Up

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