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Providing Exceptional Customer Service

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  • Curriculum
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Introduction

  1. What Is Exceptional Customer Service?
  2. Why Customer Service Matters
  3. Who Are Our Customers?

effective customer communication

  1. Five Rules for Effective Customer Communication
  2. Practice Active Listening
  3. Express Empathy

Strategies for superior customer service

  1. Reduce Customer Effort
  2. Manage Expectations
  3. Go Above and Beyond
  4. Know the Product
  5. Create Real Connections

Conclusion

  1. Quiz
  2. Summary
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Course details
Lectures 1
Level Intermediate

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