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Managing a Customer Service Team

On the front lines every day, the customer service team takes orders, fields complaints, and fixes errors as quickly as ... Show more
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  • Curriculum
  • Reviews

Introduction

  1. Introduction

Customer Service Essentials

  1. Creating a Customer Service Strategy
  2. 5 Essential Customer Service Tools

Advanced service management

  1. Managing Customer Support Tickets
  2. How to Increase Customer Retention and Reduce Churn

Empowering Your Team

  1. Delivering Proactive Customer Service
  2. Empowering Your Team to Deliver Great Customer Service

Evaluating Success

  1. How to Measure Customer Service Performance

Let’s Review

  1. Knowledge Check
  2. Summary
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Course details
Lectures 1
Level Intermediate

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