Interpersonal Skills
Instructor
admin
- Description
- Curriculum
- Reviews
Introduction
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Course Objectives
Module 1
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Verbal Communication Skills
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Listening and Hearing: They Aren’t the Same Thing
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Asking Questions
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Communicating with Power
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Knowledge Check
Module 2
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Non-Verbal Communication Skills
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Body Language
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The Signals You Send to Others
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It’s Not What You Say, It’s How You Say It
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Knowledge Check
Module 3
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Making Small Talk and Moving Beyond
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Starting a Conversation
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The Four Levels of Conversation
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Knowledge Check
Module 4
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Moving the Conversation Along
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Asking for Examples
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Using Repetition
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Using Summary Questions
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Asking for Clarity and Completeness
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Knowledge Check
Module 5
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Remembering Names
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Creating a Powerful Introduction
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Using Mnemonics
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Uh-Oh…I’ve Forgotten Your Name
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Knowledge Check
Module 6
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Influencing Skills
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Seeing the Other Side
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Building a Bridge
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Giving In Without Giving Up
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Knowledge Check
Module 7
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Bringing People to Your Side
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A Dash of Emotion
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Plenty of Facts
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Bringing It All Together
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Knowledge Check
Module 8
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Sharing Your Opinion
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Using I-Messages
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Disagreeing Constructively
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Building Consensus
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Knowledge Check
Module 9
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Negotiation Basics
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Preparation
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Opening
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Bargaining
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Closing
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Knowledge Check
Module 10
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Making an Impact
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Creating a Powerful First Impression
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Assessing a Situation
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Being Zealous without Being Offensive
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Knowledge Check
Assessment
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Post-Test
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Course details
Lectures
1
Level
Intermediate
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