Introduction

1. Course Objectives

Module 1

1. Verbal Communication Skills
2. Listening and Hearing: They Aren’t the Same Thing
3. Asking Questions
4. Communicating with Power
5. Knowledge Check

Module 2

1. Non-Verbal Communication Skills
2. Body Language
3. The Signals You Send to Others
4. It’s Not What You Say, It’s How You Say It
5. Knowledge Check

Module 3

1. Making Small Talk and Moving Beyond
2. Starting a Conversation
3. The Four Levels of Conversation
4. Knowledge Check

Module 4

1. Moving the Conversation Along
2. Asking for Examples
3. Using Repetition
4. Using Summary Questions
5. Asking for Clarity and Completeness
6. Knowledge Check

Module 5

1. Remembering Names
2. Creating a Powerful Introduction
3. Using Mnemonics
4. Uh-Oh…I’ve Forgotten Your Name
5. Knowledge Check

Module 6

1. Influencing Skills
2. Seeing the Other Side
3. Building a Bridge
4. Giving In Without Giving Up
5. Knowledge Check

Module 7

1. Bringing People to Your Side
2. A Dash of Emotion
3. Plenty of Facts
4. Bringing It All Together
5. Knowledge Check

Module 8

1. Sharing Your Opinion
2. Using I-Messages
3. Disagreeing Constructively
4. Building Consensus
5. Knowledge Check

Module 9

1. Negotiation Basics
2. Preparation
3. Opening
4. Bargaining
5. Closing
6. Knowledge Check

Module 10

1. Making an Impact
2. Creating a Powerful First Impression
3. Assessing a Situation
4. Being Zealous without Being Offensive
5. Knowledge Check

Assessment

1. Post-Test