Developing Emotional Intelligence
Instructor
admin
- Description
- Curriculum
- Reviews
Introduction
-
Course Objectives
Module 1
-
Introduction to Emotional Intelligence
-
Defining Emotional Intelligence
-
The Importance of EI
-
Who Needs It?
-
What Are Emotions?
-
EQ vs. IQ
-
Knowledge Check
Module 2
-
The Components of EI
-
Self-Management
-
Self-Awareness
-
Social Skills
-
Internal Motivation
-
Empathy
-
Knowledge Check
Module 3
-
Tools to Gain Control
-
Journaling
-
Meditation and Mindfulness
-
Identifying Emotional Triggers
-
Breathing Techniques
-
Taking a Break
-
Knowledge Check
Module 4
-
Verbal Communication Skills
-
Active Listening
-
Asking Questions
-
Consider Your Audience
-
Choosing Your Words
-
Be Authentic
-
Knowledge Check
Module 5
-
Nonverbal Communication Skills
-
Body Language
-
Tone Matters
-
Facial Expressions
-
Eye Contact
-
Distance and Personal Space
-
Knowledge Check
Module 6
-
Managing Relationships With Others
-
Building Rapport
-
Respond, Don’t React
-
Show Gratitude
-
Finding Common Ground
-
Setting Boundaries
-
Knowledge Check
Module 7
-
Overcoming Obstacles
-
Recognizing and Admitting Failure
-
Disagreeing Constructively
-
Staying Cool Under Pressure
-
Be Open to Perspectives
-
The Power of Forgiveness
-
Knowledge Check
Module 8
-
Application to Business Practices
-
Working as a Team
-
Setting Business Goals
-
Interviewing for Successful Hires
-
Giving and Receiving Feedback
-
Customer Experience and Rapport
-
Knowledge Check
Module 9
-
Benefits of Being Emotionally Aware
-
Strong Interpersonal Relationships
-
Able to Manage Change
-
Reduced Stress and Anxiety
-
Improved Decision Making
-
Boosts Employee Morale
-
Knowledge Check
Module 10
-
Making an Impact
-
Creating a Powerful First Impression
-
Maintaining Your Composure
-
Inspiring Leadership
-
Gaining Self-Confidence
-
Patience and Practice
-
Knowledge Check
Assessment
-
Post Test
Please, login to leave a review
Course details
Lectures
1
Level
Intermediate
Popular courses
