Communication Strategies
Instructor
admin
- Description
- Curriculum
- Reviews
Introduction
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Course Objectives
Module 1
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The Big Picture
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What is Communication?
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How Do We Communicate?
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Other Factors in Communication
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Knowledge Check
Module 2
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Understanding Communication Barriers
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An Overview of Common Barriers
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Language Barriers
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Cultural Barriers
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Differences in Time and Place
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Knowledge Check
Module 3
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Paraverbal Communication Skills
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The Power of Pitch
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The Truth About Tone
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The Strength of Speed
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Knowledge Check
Module 4
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Non-Verbal Communication
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Understanding the Mehrabian Study
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All About Body Language
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Interpreting Gestures
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Knowledge Check
Module 5
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Speaking Like a Star
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S= Situation
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T = Task
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A = Action
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R = Result
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Summary
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Knowledge Check
Module 6
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Listening Skills
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Seven Ways to Listen Better Today
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Understanding Active Listening
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Sending Good Signals to Others
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Knowledge Check
Module 7
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Asking Good Questions
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Open Questions
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Closed Questions
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Probing Questions
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Knowledge Check
Module 8
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Appreciative Inquiry
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The Purpose of AI
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The Four Stages
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Examples and Case Studies
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Knowledge Check
Module 9
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Mastering the Art of Conversation
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Level One: Discussing General Topics
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Level Two: Sharing Ideas and Perspectives
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Level Three: Sharing Personal Experiences
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Our Top Networking Tips
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Knowledge Check
Module 10
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Advanced Communication Skills
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Understanding Precipitating Factors
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Establishing Common Ground
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Using “I” Messages
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Knowledge Check
Assessment
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Post-Test
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Course details
Lectures
1
Level
Intermediate
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