Supervisors and Managers

Six Sigma is a data-driven approach for eliminating defects and waste in any business process. You can compare Six Sigma with turning your water fa...

Management is known as a form of art and a science. The idea behind good management is making your employees more efficient and productive, while ...

Any great boss will tell you that employee reviews are a cornerstone for having happy and productive employees. Employees need to know what their s...

This course will teach the learner how to initiate a knowledge management program at work. When it comes to knowledge management, any organization ...

In this course, you’ll explore the answers to these questions by learning the art of “managing up”—making your employee-supervisor relationship the...

This course is for managers who want to take their team’s skills from functional to fantastic—helping customers in a way that creates brand fanatic...

On the front lines every day, the customer service team takes orders, fields complaints, and fixes errors as quickly as possible. Their goal, no ma...

In this course, you'll learn how to lead through difficult times using crisis management. You'll get an in-depth look at each stage of crisis manag...

Leaders wear many hats in the workplace—coach, facilitator, and strategist are just a few. But when it comes to meeting goals and objectives, probl...

In this course, we’ll review the differences, competencies, and use cases for persuasion and negotiation. You’ll also learn common types and tactic...

In this course, you’ll learn strategies for developing these traits and habits in your team—including the expert advice of bestselling author Molli...

In this course, you’ll first learn how to prepare for and effectively conduct a feedback meeting. You’ll then discover what to do when an employee ...