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How to Handle Objections: Getting Customers to Say, "Yes!"

Every salesperson will encounter hesitation from customers. What separates the good and the great salespeople is knowing how to handle ... Show more

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Sales and Marketing

Description
Curriculum
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Introduction

Introduction to Handling Sales Objections
Common Misconceptions About Sales Objections
How to Address Sales Objections

Common Sales Objections

Recognizing Sales Objections
Objection 1: Price
Objection 2: Authority
Objection 3: Trust
Objection 4: Complacency
Objection 5: Competitor
Knowledge Check

Techniques for handling objections

Overcoming Objections
Technique 1: Curiosity
Technique 2: Conditional Close
Technique 3: Reframing
Technique 4: The Boomerang
Technique 5: Show Empathy
Knowledge Check

Common Mistakes When Handling Sales

Handling Sales Objections Is Hard
Mistake 1: Failing to Listen
Mistake 2: Failing to Communicate Value
Mistake 3: Coming Across the Wrong Way
Mistake 4: Avoiding or Dismissing Objections
Knowledge Check

Quiz

Putting It to the Test
Summary

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How to Handle Objections: Getting Customers to Say, "Yes!"

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Course details

Lectures 1

Level Intermediate

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