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Developing Emotional Intelligence

Emotional intelligence is a skill that can be developed, in which these skills will help you to maximize your personal ... Show more
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admin
Category
Featured Courses
Personal Development
  • Description
  • Curriculum
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Introduction

  1. Course Objectives

Module 1

  1. Introduction to Emotional Intelligence
  2. Defining Emotional Intelligence
  3. The Importance of EI
  4. Who Needs It?
  5. What Are Emotions?
  6. EQ vs. IQ
  7. Knowledge Check

Module 2

  1. The Components of EI
  2. Self-Management
  3. Self-Awareness
  4. Social Skills
  5. Internal Motivation
  6. Empathy
  7. Knowledge Check

Module 3

  1. Tools to Gain Control
  2. Journaling
  3. Meditation and Mindfulness
  4. Identifying Emotional Triggers
  5. Breathing Techniques
  6. Taking a Break
  7. Knowledge Check

Module 4

  1. Verbal Communication Skills
  2. Active Listening
  3. Asking Questions
  4. Consider Your Audience
  5. Choosing Your Words
  6. Be Authentic
  7. Knowledge Check

Module 5

  1. Nonverbal Communication Skills
  2. Body Language
  3. Tone Matters
  4. Facial Expressions
  5. Eye Contact
  6. Distance and Personal Space
  7. Knowledge Check

Module 6

  1. Managing Relationships With Others
  2. Building Rapport
  3. Respond, Don’t React
  4. Show Gratitude
  5. Finding Common Ground
  6. Setting Boundaries
  7. Knowledge Check

Module 7

  1. Overcoming Obstacles
  2. Recognizing and Admitting Failure
  3. Disagreeing Constructively
  4. Staying Cool Under Pressure
  5. Be Open to Perspectives
  6. The Power of Forgiveness
  7. Knowledge Check

Module 8

  1. Application to Business Practices
  2. Working as a Team
  3. Setting Business Goals
  4. Interviewing for Successful Hires
  5. Giving and Receiving Feedback
  6. Customer Experience and Rapport
  7. Knowledge Check

Module 9

  1. Benefits of Being Emotionally Aware
  2. Strong Interpersonal Relationships
  3. Able to Manage Change
  4. Reduced Stress and Anxiety
  5. Improved Decision Making
  6. Boosts Employee Morale
  7. Knowledge Check

Module 10

  1. Making an Impact
  2. Creating a Powerful First Impression
  3. Maintaining Your Composure
  4. Inspiring Leadership
  5. Gaining Self-Confidence
  6. Patience and Practice
  7. Knowledge Check

Assessment

  1. Post Test
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Course details
Lectures 1
Level Intermediate
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