Workplace Violence

Module 1:

• What Is Workplace Harassment?

• How to Identify

• Costs to Your Business

• The Legal Side of Harassment

• Psychological

• Knowledge Check

Module 2:

• Identifying the Bully

• Abusive Workplace Behaviors

• Bullying and Personality Disorders

• Narcissism

• Knowledge Check

Module 3:

• How to Handle Workplace Violence

• Types of Behavior

• Target the Behavior, Not the Person

• Implement an Action Plan

• Knowledge Check

Module 4:

• Risk Assessment (I)

• Understanding Anger and Aggression

• Defusing & De-escalating Strategies

• Communication Skills

• Tactical Options

• Knowledge Check

Module 5:

• Risk Assessment (II)

• Identifying the Hazard

• Assessing the Risk

• Controlling the Risk

• Evaluating & Review

• Knowledge Check

Module 6:

• Being the Victim

• What is Not Considered Bullying

• Steps to Take

• Knowledge Check

Module 7:

• Checklist for Employers

• 4 Step Process

• Addressing All Employees

• Code of Ethics

• Policy and Procedures

• Knowledge Check

Module 8:

• Interview Process

• Identify a Bully in the Interview Process

• Warning Signs

• Bullying Scenario

• Knowledge Check

Module 9:

• Investigation Process

• Advising Your Supervisor

• Lodging the Complaint

• Initial Response

• The Investigation

• The Findings

• Review & Closure

• Knowledge Check

Module 10:

• Developing a Workplace Harassment Policy

• Scope and Philosophy

• Principles

• Intent

• Options

• Informal Complaint Process

• Formal Investigation Process

• Knowledge Check