Introduction:
- Course Objectives
Module 1:
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What Is Workplace Harassment?
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How to Identify
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Costs to Your Business
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The Legal Side of Harassment
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Psychological
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Knowledge Check
Module 2:
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Identifying the Bully
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Abusive Workplace Behaviors
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Bullying and Personality Disorders
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Narcissism
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Knowledge Check
Module 3:
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How to Handle Workplace Violence
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Types of Behavior
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Target the Behavior, Not the Person
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Implement an Action Plan
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Knowledge Check
Module 4:
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Risk Assessment (I)
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Understanding Anger and Aggression
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Defusing & De-escalating Strategies
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Communication Skills
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Tactical Options
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Knowledge Check
Module 5:
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Risk Assessment (II)
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Identifying the Hazard
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Assessing the Risk
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Controlling the Risk
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Evaluating & Review
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Knowledge Check
Module 6:
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Being the Victim
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What is Not Considered Bullying
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Steps to Take
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Knowledge Check
Module 7:
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Checklist for Employers
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4 Step Process
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Addressing All Employees
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Code of Ethics
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Policy and Procedures
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Knowledge Check
Module 8:
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Interview Process
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Identify a Bully in the Interview Process
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Warning Signs
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Bullying Scenario
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Knowledge Check
Module 9:
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Investigation Process
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Advising Your Supervisor
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Lodging the Complaint
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Initial Response
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The Investigation
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The Findings
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Review & Closure
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Knowledge Check
Module 10:
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Developing a Workplace Harassment Policy
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Scope and Philosophy
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Principles
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Intent
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Options
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Informal Complaint Process
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Formal Investigation Process
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Knowledge Check
- Post-Test