Workplace Violence

Workplace harassment is illegal and destructive to any organization. It is important to treat everyone in the workplace with respect and dignity. Workplace harassment training is essential to the welfare of all businesses and their employees.

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Introduction:

  • Course Objectives

Module 1:

  • What Is Workplace Harassment?

  • How to Identify

  • Costs to Your Business

  • The Legal Side of Harassment

  • Psychological

  • Knowledge Check

Module 2:

  • Identifying the Bully

  • Abusive Workplace Behaviors

  • Bullying and Personality Disorders

  • Narcissism

  • Knowledge Check

Module 3:

  • How to Handle Workplace Violence

  • Types of Behavior

  • Target the Behavior, Not the Person

  • Implement an Action Plan

  • Knowledge Check

Module 4:

  • Risk Assessment (I)

  • Understanding Anger and Aggression

  • Defusing & De-escalating Strategies

  • Communication Skills

  • Tactical Options

  • Knowledge Check

Module 5:

  • Risk Assessment (II)

  • Identifying the Hazard

  • Assessing the Risk

  • Controlling the Risk

  • Evaluating & Review

  • Knowledge Check

Module 6:

  • Being the Victim

  • What is Not Considered Bullying

  • Steps to Take

  • Knowledge Check

Module 7:

  • Checklist for Employers

  • 4 Step Process

  • Addressing All Employees

  • Code of Ethics

  • Policy and Procedures

  • Knowledge Check

Module 8:

  • Interview Process

  • Identify a Bully in the Interview Process

  • Warning Signs

  • Bullying Scenario

  • Knowledge Check

Module 9:

  • Investigation Process

  • Advising Your Supervisor

  • Lodging the Complaint

  • Initial Response

  • The Investigation

  • The Findings

  • Review & Closure

  • Knowledge Check

Module 10:

  • Developing a Workplace Harassment Policy

  • Scope and Philosophy

  • Principles

  • Intent

  • Options

  • Informal Complaint Process

  • Formal Investigation Process

  • Knowledge Check

Assessment:

  • Post-Test

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