Introduction:
- Course Objectives
Module 1:
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Increase Your Self Awareness
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Remove or Limit Self-Deception
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Ask For Feedback
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Be Open to Change
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Reflect On Your Actions
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Knowledge Check
Module 2:
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The Keys to Empathy
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Listening and Paying Attention
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Don’t Judge
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Shift Your View
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Don’t Show Fake Emotions
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Knowledge Check
Module 3:
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Active Listening
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Attunement
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Don’t Jump to Conclusions
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Shift Your Focus
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Don’t Discount Feelings
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Knowledge Check
Module 4:
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Insight on Behavior
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Perception
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Facts vs. Emotions
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Online Communication
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Listen and Watch More
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Knowledge Check
Module 5:
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Communication
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Give Respect and Trust
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Be Consistent
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Always Keep Your Cool
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Observing Body Language
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Knowledge Check
Module 6:
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Social Cues (I)
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Recognize Social Situations
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The Eyes Have It
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Non-Verbal Cues
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Verbal Cues
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Knowledge Check
Module 7:
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Social Cues (II)
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Spectrum of Cues
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Review and Reflect
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Being Adaptable and Flexible
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Personal Space
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Knowledge Check
Module 8:
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Conversation Skills
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Current Events
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Conversation Topics
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Cues to Watch For
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Give People Your Attention
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Knowledge Check
Module 9:
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Body Language
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Be Aware of Your Movements
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It’s Not What You Say – It’s How You Say It
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Open vs. Closed Body Language
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Communicate With Power
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Knowledge Check
Module 10:
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Building Rapport
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Take the High Road
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Forget About Yourself
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Remembering People
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Ask Good Questions
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Knowledge Check
- Post-Test