Introduction:
- Course Objectives
Module 1:
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New Hires
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Company Core Values
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Building Relationships
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Encourage Respect
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Setting Ground Rules
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Knowledge Check
Module 2:
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It’s About Interacting and Influencing
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Dealing with Different Personalities
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Build a Culture of Collaboration
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Be Nice to Everyone (Not Just Those Who Can Help You)
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Be a Team Player
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Knowledge Check
Module 3:
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Dealing with Rumors, Gossip, and Half – Truths
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Its Effects on Morale
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Reinforce the Truth with Facts
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Deal With it Swiftly
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Do Not Participate
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Knowledge Check
Module 4:
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Office Personalities (I)
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Complainer
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Gossiper
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Bully
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Negative Ned / Nancy
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Knowledge Check
Module 5:
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Office Personalities (II)
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Information Keeper
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Know-It-All
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The Apple – Polisher
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Nosey Neighbor
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Knowledge Check
Module 6:
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Getting Support for Your Projects
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Gain Trust Through Honesty
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Be Assertive
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Blow Your Own Horn
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Make Allies
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Knowledge Check
Module 7:
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Conflict Resolution
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The Importance of Forgiveness
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Neutralizing Emotions
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The Benefits of a Resolution
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The Agreement Frame
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Knowledge Check
Module 8:
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Ethics
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Benefits of an Ethical Environment
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Lead by Example
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Ensuring Ethical Behavior
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Addressing Unethical Behavior
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Knowledge Check
Module 9:
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You Are Not an Island
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Never Burn a Bridge
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Take the High Road
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Trust is a Two-Way Street
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Don’t Hide in Your Office
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Knowledge Check
Module 10:
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Social Events Outside of Work
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How to Decline Politely
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Rules When Attending
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Meeting New People
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Conversation Dos and Don’ts
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Knowledge Check
- Post-Test