Manager Management

Introduction:

• Course Objectives

Module 1:

• Grooming a New Manager

• Set Specific Goals

• Authority (What They Can and Can’t Do)

• Create a Shared Vision

• The More They Learn, the More Responsibility They Get

• Knowledge Check

Module 2:

• Coaching and Mentoring (I)

• Writing Performance Reviews

• Provide Clear and Timely Feedback

• Praise in Public, Criticize in Private

• Make Sure Your Door is Always Open

• Knowledge Check

Module 3:

• Coaching and Mentoring (II)

• Offer Advice, Not the Solution

• Create a Supportive Environment

• Build Ownership

• 360 Degree Feedback

• Knowledge Check

Module 4:

• Measuring Performance

• Staying Within Their Budget

• Setting Measurable Objectives

• Skip Level Feedback

• Collaborate on Criteria to be Evaluated

• Knowledge Check

Module 5:

• Motivating Managers

• Provide the Needed Resources

• Bonuses and Incentives

• Give Credit for Good Work

• Keep Them Challenged

• Knowledge Check

Module 6:

• Signs of Poor Management

• Missed Deadlines

• Team Turnover

• Losing Customers

• Little or No Growth

• Knowledge Check

Module 7:

• Trust Your Team of Managers

• Do Not Micromanage

• Promote Open and Honest Communication

• Reward Initiative

• Trust, But Verify

• Knowledge Check

Module 8:

• When an Employee Complains About Their Manager

• Keep the Information Confidential

• Gather Information from Both Sides

• Coach or Delegate the Solution

• Follow-up with the Manager or Employee

• Knowledge Check

Module 9:

• When Do You Step In?

• Unsafe or Dangerous Events

• Legal Ramifications

• Severe Financial Costs

• Repeated Failures after Coaching Has Occurred

• Knowledge Check

Module 10:

• Remember These Basic Qualities

• Express Confidence in Their Abilities

• Practice What You Preach

• Have an Open Door

• Their Success is Your Success

• Knowledge Check