Manager Management

Every manager has a different personality type and learns differently. With some tools and tips, you can help them become great managers that will continue to grow and succeed with their new teams.

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Introduction:

  • Course Objectives

Module 1:

  • Grooming a New Manager

  • Set Specific Goals

  • Authority (What They Can and Can’t Do)

  • Create a Shared Vision

  • The More They Learn, the More Responsibility They Get

  • Knowledge Check

Module 2:

  • Coaching and Mentoring (I)

  • Writing Performance Reviews

  • Provide Clear and Timely Feedback

  • Praise in Public, Criticize in Private

  • Make Sure Your Door is Always Open

  • Knowledge Check

Module 3:

  • Coaching and Mentoring (II)

  • Offer Advice, Not the Solution

  • Create a Supportive Environment

  • Build Ownership

  • 360 Degree Feedback

  • Knowledge Check

Module 4:

  • Measuring Performance

  • Staying Within Their Budget

  • Setting Measurable Objectives

  • Skip Level Feedback

  • Collaborate on Criteria to be Evaluated

  • Knowledge Check

Module 5:

  • Motivating Managers

  • Provide the Needed Resources

  • Bonuses and Incentives

  • Give Credit for Good Work

  • Keep Them Challenged

  • Knowledge Check

Module 6:

  • Signs of Poor Management

  • Missed Deadlines

  • Team Turnover

  • Losing Customers

  • Little or No Growth

  • Knowledge Check

Module 7:

  • Trust Your Team of Managers

  • Do Not Micromanage

  • Promote Open and Honest Communication

  • Reward Initiative

  • Trust, But Verify

  • Knowledge Check

Module 8:

  • When an Employee Complains About Their Manager

  • Keep the Information Confidential

  • Gather Information from Both Sides

  • Coach or Delegate the Solution

  • Follow-up with the Manager or Employee

  • Knowledge Check

Module 9:

  • When Do You Step In?

  • Unsafe or Dangerous Events

  • Legal Ramifications

  • Severe Financial Costs

  • Repeated Failures after Coaching Has Occurred

  • Knowledge Check

Module 10:

  • Remember These Basic Qualities

  • Express Confidence in Their Abilities

  • Practice What You Preach

  • Have an Open Door

  • Their Success is Your Success

  • Knowledge Check

Assessment:

  • Post-Test

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