Knowledge Management

Module 1:

• Understanding Knowledge Management

• What is Knowledge

• What is Knowledge Management

• A Brief History

• Applications in the Workplace

• Knowledge Check

Module 2:

• Dos and Don’ts

• Data, Information, and Knowledge

• The Tacit Mode

• The Explicit Mode

• Identifying Conversion Categories

• Knowledge Check

Module 3:

• The Knowledge Management Life Cycle

• Understanding Episodes

• Acquisition

• Knowledge

• Integration

• Knowledge Check

Module 4:

• The New Knowledge Management Paradigm

• Paradigms of the Past

• The New Paradigm

• Implications and Applications

• The Knowledge Management Endgame

• Knowledge Check

Module 5:

• Knowledge Management Models

• The Nonaka and Takeuchi Model (SECI)

• Wiig Model

• Kakabadse Model

• Boisot Model

• Knowledge Check

Module 6:

• Building a Knowledge Management Rationale

• Why Rationale is Necessary

• Building a Business Case

• Finding Success Stories

• The Commoditization/Customization Model

• Knowledge Check

Module 7:

• Customizing Knowledge Management Definitions

• Components of a Knowledge Management Definition

• Customizing the Components

• Sample Definitions

• Creating a KMBOK

• Knowledge Check

Module 8:

• Implementing Knowledge Management in Your Organization

• Gathering Support

• Identifying Opportunities for Revenue Streams

• Key Knowledge Management Techniques

• A Map for Success

• The No-Budget Scenario

• Knowledge Check

Module 9:

• Tips for Success

• About the Chief Knowledge Officer

• Knowledge Management Skill Checklist

• The Knowledge Management Imperative

• The Hype Curve

• Barriers and Helpers to Success

• Knowledge Check

Module 10:

• Advanced Topics

• The Knowledge Management Maturity Model

• Absorptive Capacity

• Rustiness

• Process Model Types

• Knowledge Check