Generation Gaps

Welcome to the Generation Gaps course. The workplace can present challenges to management in terms of handling the different generations in the workplace.

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Introduction:

  • Course Objectives

Module 1:

  • History

  • What Generations Exist in the Workplace

  • What Defines a Generation

  • What This Means in the Workplace

  • Knowledge Check

Module 2:

  • Traditionalist

  • Their Background

  • Their Character

  • Their Working Style

  • Knowledge Check

Module 3:

  • Baby Boomers

  • Their Background

  • Their Character

  • Their Working Style

  • Knowledge Check

Module 4:

  • Generation X

  • Their Background

  • Their Character

  • Their Working Style

  • Knowledge Check

Module 5:

  • Generation Y

  • Their Background

  • Their Character

  • Their Working Style

  • Knowledge Check

Module 6:

  • Generation Z

  • Their Background

  • Their Character

  • Their Working Style

  • Knowledge Check

Module 7:

  • Differences Between

  • Background

  • Attitude

  • Working Style

  • Life Experience

  • Knowledge Check

Module 8:

  • Finding Common Ground

  • Adopting a Communication Style

  • Creating an Affinity Group

  • Sharing Knowledge

  • Knowledge Check

Module 9:

  • Conflict Management (I)

  • Younger Bosses Managing Older Workers

  • Avoid Turnovers With a Retention Plan

  • Breaking Down the Stereotypes

  • Knowledge Check

Module 10:

  • Conflict Management (II)

  • Embrace the Hot Zone

  • Treat Each Other as a Peer

  • Create a Succession Plan

  • Knowledge Check

Assessment:

  • Post Test

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