Developing Emotional Intelligence

Module 1:

• Introduction to Emotional Intelligence

• Defining Emotional Intelligence

• The Importance of EI

• Who Needs It?

• What Are Emotions?

• EQ vs. IQ

• Knowledge Check

Module 2:

• The Components of EI

• Self-Management

• Self-Awareness

• Social Skills

• Internal Motivation

• Empathy

• Knowledge Check

Module 3:

• Tools to Gain Control

• Journaling

• Meditation and Mindfulness

• Identifying Emotional Triggers

• Breathing Techniques

• Taking a Break

• Knowledge Check

Module 4:

• Verbal Communication Skills

• Active Listening

• Asking Questions

• Consider Your Audience

• Choosing Your Words

• Be Authentic

• Knowledge Check

Module 5:

• Nonverbal Communication Skills

• Body Language

• Tone Matters

• Facial Expressions

• Eye Contact

• Distance and Personal Space

• Knowledge Check

Module 6:

• Managing Relationships With Others

• Building Rapport

• Respond, Don’t React

• Show Gratitude

• Finding Common Ground

• Setting Boundaries

• Knowledge Check

Module 7:

• Overcoming Obstacles

• Recognizing and Admitting Failure

• Disagreeing Constructively

• Staying Cool Under Pressure

• Be Open to Perspectives

• The Power of Forgiveness

• Knowledge Check

Module 8:

• Application to Business Practices

• Working as a Team

• Setting Business Goals

• Interviewing for Successful Hires

• Giving and Receiving Feedback

• Customer Experience and Rapport

• Knowledge Check

Module 9:

• Benefits of Being Emotionally Aware

• Strong Interpersonal Relationships

• Able to Manage Change

• Reduced Stress and Anxiety

• Improved Decision Making

• Boosts Employee Morale

• Knowledge Check

Module 10:

• Making an Impact

• Creating a Powerful First Impression

• Maintaining Your Composure

• Inspiring Leadership

• Gaining Self-Confidence

• Patience and Practice

• Knowledge Check