Module 1:
- Getting Started
- Workshop Objectives
Module 2:
- When Should Feedback Occur
- Repeated Events or Behavior
- Breaches in Company Policy
- When Informal Feedback Has Not Worked
- Immediately After the Occurrence
- Case Study
Module 3:
- Preparing and Planning
- Gather facts on the Issue
- Practice Your Tone
- Create an Action Plan
- Keep Written Records
- Case Study
Module 4:
- Choosing a Time and Place
- Check The Ego at the Door
- Criticize in Private, Praise in Public
- It has to be Face to Face
- Create a Safe Atmosphere
- Case Study
Module 5:
- During the Session (I)
- The Feedback Sandwich
- Monitor Body Language
- Check for Understanding
- Practice Active Listening
- Case Study
Module 6:
- During the Session (II)
- Set Goals
- Be Collaborative
- Ask for a Self-Assessment
- Always keep Emotions in Check
- Case Study
Module 7:
- Setting Goals
- SMART Goals
- The Three P’s
- Ask for Their Input
- Be as Specific as Possible
- Case Study
Module 8:
- Diffusing Anger or Negative Emotions
- Choose the Correct Words
- Stay on Topic
- Empathize
- Try to avoid “You Messages”
- Case Study
Module 9:
- What Not To Do
- Attacking or Blaming
- Not Giving them a Chance to Speak
- Talking Down
- Becoming Emotional
- Case Study
Module 10:
- After the Session (I)
- Set a Follow-Up Meeting
- Make Yourself Available
- Be very Specific with the Instructions
- Provide Support and Resources
- Case Study
Module 11:
- After the Session (II)
- Focus on the Future
- Measuring Results
- Was the Action Plan Followed
- If improvement is Not Seen, Then What?
- Case Study
Module 12:
- Wrapping Up
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