Delivering Constructive Criticism

Constructive criticism can be a helpful tool when used with the intent of helping or improving a situation in the workplace.

1 student enrolled

Module 1:

  • Getting Started
  • Workshop Objectives

Module 2:

  • When Should Feedback Occur
  • Repeated Events or Behavior
  • Breaches in Company Policy
  • When Informal Feedback Has Not Worked
  • Immediately After the Occurrence
  •  Case Study

Module 3:

  • Preparing and Planning
  • Gather facts on the Issue
  • Practice Your Tone
  • Create an Action Plan
  • Keep Written Records
  • Case Study

Module 4:

  • Choosing a Time and Place
  • Check The Ego at the Door
  • Criticize in Private, Praise in Public
  • It has to be Face to Face
  • Create a Safe Atmosphere
  • Case Study

Module 5:

  • During the Session (I)
  • The Feedback Sandwich
  • Monitor Body Language
  • Check for Understanding
  • Practice Active Listening
  • Case Study

Module 6:

  • During the Session (II)
  • Set Goals
  • Be Collaborative
  • Ask for a Self-Assessment
  • Always keep Emotions in Check
  • Case Study

Module 7:

  • Setting Goals
  • SMART Goals
  • The Three P’s
  • Ask for Their Input
  • Be as Specific as Possible
  • Case Study

Module 8:

  • Diffusing Anger or Negative Emotions
  • Choose the Correct Words
  • Stay on Topic
  • Empathize
  • Try to avoid “You Messages”
  • Case Study

Module 9:

  • What Not To Do
  • Attacking or Blaming
  • Not Giving them a Chance to Speak
  • Talking Down
  • Becoming Emotional
  • Case Study

Module 10:

  • After the Session (I)
  • Set a Follow-Up Meeting
  • Make Yourself Available
  • Be very Specific with the Instructions
  • Provide Support and Resources
  • Case Study

Module 11:

  • After the Session (II)
  • Focus on the Future
  • Measuring Results
  • Was the Action Plan Followed
  • If improvement is Not Seen, Then What?
  • Case Study

Module 12:

  • Wrapping Up

Be the first to add a review.

Please, login to leave a review
Get course
30-Day Money-Back Guarantee

Includes

1 lectures
Full lifetime access
Access on mobile and TV