Conflict Resolution

Welcome to the Conflict Resolution workshop.

1 student enrolled

Module 1:

  • Getting Started
  • Workshop Objectives

Module 2:

  • An Introduction to Conflict Resolution
  • What is Conflict?
  • What is Conflict Resolution?
  • Understanding the Conflict Resolution Process
  • Case Study

Module 3:

  • Communication
  • Collaborating
  • Competing
  • Compromising
  • Accommodation
  • Avoiding
  • Case Study

Module 4:

  • Creating an Effective Atmosphere
  • Neutralizing Emotions
  • Setting Ground Rules
  • Choosing the Ground and Place
  • Case Study

Module 5:

  • Creating a Mutual Understanding
  • What do I want?
  • What do They Want?
  • What do We Want?
  • What do We Want? (Cont’d)
  • Case Study

Module 6:

  • Focusing on Individual and Shared Needs
  • Finding Common Ground
  • Building Positive Energy and Goodwill
  • Strengthening your Partnership
  • Case Study

Module 7:

  • Getting to the Root Cause
  • Examining Root Causing
  • Creating a Cause and Effect Diagram
  • Creating a Cause and Effect Diagram (Cont’d)
  • Creating a Cause and Effect Diagram (Cont’d)
  • The Importance of Forgiveness
  • Identifying the Benefits of Resolutions
  • Case Study

Module 8:

  • Generating Options
  • Generate, Don’t Evaluate
  • Creating Mutual Gain Options and Multiple Option Solutions
  • Digging Deeper into Your Options
  • Case Study

Module 9:

  • Building a Solution
  • Creating a Criteria
  • Creating a Shortlist
  • Choosing a Solution
  • Building a Plan
  • Case Study

Module 10:

  • The Short Version of the Process
  • Evaluating the Situation
  • Choosing Your Steps
  • Creating an Action Plan
  • Using Individual Process Steps
  • Case Study

Module 11:

  • Additional Tools
  • Stress and Anger Management Techniques
  • The Agreement Frame
  • Asking Open Questions
  • Case Study

Module 12:

  • Wrapping Up

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