Communication Strategies

Module 1:

• The Big Picture

• What is Communication?

• How Do We Communicate?

• Other Factors in Communication

• Knowledge Check

Module 2:

• Understanding Communication Barriers

• An Overview of Common Barriers

• Language Barriers

• Cultural Barriers

• Differences in Time and Place

• Knowledge Check

Module 3:

• Preverbal Communication Skills

• The Power of Pitch

• The Truth About Tone

• The Strength of Speed

• Knowledge Check

Module 4:

• Non-Verbal Communication

• Understanding the Mehrabian Study

• All About Body Language

• Interpreting Gestures

• Knowledge Check

Module 5:

• Speaking Like a Star

• S= Situation

• T = Task

• A = Action

• R = Result

• Summary

• Knowledge Check

Module 6:

• Listening Skills

• Seven Ways to Listen Better Today

• Understanding Active Listening

• Sending Good Signals to Others

• Knowledge Check

Module 7:

• Asking Good Questions

• Open Questions

• Closed Questions

• Probing Questions

• Knowledge Check

Module 8:

• Appreciative Inquiry

• The Purpose of AI

• The Four Stages

• Examples and Case Studies

• Knowledge Check

Module 9:

• Mastering the Art of Conversation

• Level One: Discussing General Topics

• Level Two: Sharing Ideas and Perspectives

• Level Three: Sharing Personal Experiences

• Our Top Networking Tips

• Knowledge Check

Module 10:

• Advanced Communication Skills

• Understanding Precipitating Factors

• Establishing Common Ground

• Using “I” Messages

• Knowledge Check