Assertiveness and Self-Confidence

Module 1:

• What Does Self-Confidence Mean To You?

• What is Assertiveness?

• What is Self-Confidence?

• The Four Styles

• Knowledge Check

Module 2:

• Obstacles to Our Goals

• Types of Negative Thinking

• Case Study

• Personal Application

• Knowledge Check

Module 3:

• Communication Skills

• Listening and Hearing; They Aren’t the Same Thing

• Asking Questions

• Body Language

• Knowledge Check

Module 4:

• The Importance of Goal Setting

• Why Goal Setting is Important

• Setting SMART Goals

• Our Challenge to You

• Knowledge Check

Module 5:

• Feeling the Part

• Identifying Your Worth

• Creating Positive Self-Talk

• Identifying and Addressing Strengths and Weaknesses

• Knowledge Check

Module 6:

• Looking the Part

• The Importance of Appearance

• The Role of Body Language

• First Impressions Count

• Knowledge Check

Module 7:

• Sounding the Part

• It’s How You Say It

• Sounding Confident

• Using “I” Messages

• Knowledge Check

Module 8:

• Powerful Presentations

• What to Do When You’re on the Spot

• Using STAR to Make Your Case

• Knowledge Check

Module 9:

• Coping Techniques

• Building Rapport

• Expressing Disagreement

• Coming to Consensus

• Knowledge Check

Module 10:

• Dealing with Difficult Behavior

• Dealing with Difficult Situations

• Key Tactics

• Knowledge Check